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By Peter Ibbotson, CEO at Praxima Africa Payroll Solutions
In the business of payroll, reliability is everything. That's why at Praxima, it is essential that a resilient infrastructure is in place, capable of ensuring business continuity in even the most unlikely scenarios. From minor glitches to worst case scenarios, it is important that no matter what happens, we are able to meet strict deadlines.
Our backup or 'cold site' is a measure against potentially disastrous 'physical' situations - such as a fire, flood or a plane crash into the building. In such cases, it would be necessary to leave the premises, and all employees would be able to migrate to the cold site. The current data would be uploaded, from data kept offsite, to the backup servers and the mail server set to receive mail. As most staff work using notebooks, they are easily able to quickly connect to the backup network.
A generator on the premises is capable of running all the electrical requirements in the office so the company can continue to operate in the event of a power outage. It is automatically activated when an outage occurs to avoid even minimal disruption to work.
Praxima's communication infrastructure consists of three fixed line and one wireless connection, in order to ensure no disruption. Today, the vast majority of business communication is conducted via the internet so it's vital to ensure that this communication channel isn't impeded, even for a small amount of time.
The security of the information stored on the premises also needs to be safeguarded. The servers are kept in a double walled air-conditioned room secured by a safe door, the premises are securely burglar barred and there are both inside and outside burglar alarms linked to an armed response service. All desktop and notebook drives are encrypted with 256bit key, so even if they are stolen they cannot be accessed and no sensitive information can be retrieved.
Added to these measures, it is vital to practice 'good governance' procedures, which facilitate high availability in case of an emergency situation. For example, daily backups are completed and taken off site in order to ensure that the company will be up and running in a short period of time if a disaster occurs. Good practice also dictates that when the payroll closes, batches are immediately uploaded to the bank account - so that if something happens on our side, the bank will still be able to process the payment timeously.
There is no room for delay when it comes to payroll - salaries need to be paid on time without fail. One of the major advantages of outsourcing payroll is the peace of mind that comes with knowing your payroll is in good hands. And that's why Praxima places high availability at the forefront of its organisational goals and continues to look for new ways to ensure that deadlines are met - in the face of any disaster.
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